RETURNS POLICY

Statutory Rights

No part of the Returns Policy is intended to limit any rights or remedies customers may have under the Australian Consumer Law (ACL) or equivalent State and Territory legislation.

Change of Mind

If you wish to return item(s) as a change of mind you are welcome to do so prior to installation, if the item(s) are in the same condition as when purchased at the time of sale.  The items need to be returned within 3 months (90 days) from the date of purchase.

There is no restocking fee for change of mind.

Please let us know you intend to return an item, as this allows us to process the return quicker. 

Please return the items in original condition to: 64 Jijaws Street, SUMNER  QLD   4074.  A note or original invoice helps us to identify and process the return.

We cannot accept change of mind returns for international orders.

Exclusions

We do not offer returns on custom made items.  This includes custom finishes where they are made to order.

Due to their size, and restrictions imposed by suppliers, we do not offer returns of baths, toilets, or vanities so please choose carefully when making your selection.

SHIPPING

Signature on delivery

Signature on delivery is required for all parcels above $100.  It's unfortunate, but accidents happen no matter which courier provider or Australia Post service we use.  Signature on delivery is the only way we can claim on an undelivered or lost parcel which not only protects us, but you.

How long will delivery take?

Most orders are delivered within 3 - 5 business days.

Please note: You should allow up to 14 days for your items to arrive as minor delays with delivery services can occasionally occur. Stated delivery times are industry averages as provided by our carriers. 

Delays may occur during holiday and peak periods or extreme weather conditions. Remote deliveries are subject to local transport schedules and may encounter extended delays.

Please wait for your products to arrive before booking trades.

Please note that stock availability may be subject to fluctuation and delivery by suppliers. Products listed may not necessarily be in stock and immediately available. Please contact us in advance if you need an item urgently.

How are orders delivered?

Our preferred courier companies are Couriers Please and Fastway. Larger items such as vanities are sent via transport companies.

We are unable to call before delivery as we use third party courier services.

We do deliver to P.O. Boxes and Parcel Lockers through Australia Post, but only for orders not containing bulky items.

It is a condition of delivery that you or someone on your behalf will be available to assist the driver in the unloading of large or heavy goods such as baths, vanities, etc. Please contact us if you've any special requirements before placing your order, and we will contact you to arrange a suitable option.

Delivery is to mainland Australia (including Tasmania) only. For delivery to other locations, please make a request.

Can I come and collect my order?

No. We do not offer pickup at this time. All orders are to be delivered.

What if there is a problem?

If any damage or breakages occur during transport, or for any other delivery related issues, you need to contact us within seven (7) days of receiving your order. We are unable to accept claims after this time.

What about International customers?

We do offer international shipping for accessories, tapware and showers. If our shipping calculator does not offer options for your country of if you wish to order other types of items shipped internationally, please contact us so that we can accommodate your needs by creating a unique order to suit you. Please note that the free delivery for orders above $100 does not apply to international orders.

Please note that the manufacturer warranties offered on our products are intended for Australia, and may not be honoured in the items are installed in another country.

What is the cost of delivery?

Please see Delivery Rates table below for pricing.

To determine the delivery charges for your order, add products to the shopping cart and then enter your state and postcode into the shipping calculator, which is available on the cart page, under the delivery tab on a product page, or the cart page.

We offer special rates for those within the majority of the Brisbane Area. Baths and Vanities incur a flat rate of $55 per order. Please use the shipping calculator to determine if you're within the area covered.

DELIVERY RATES

Free Delivery on Accessories (excluding Heated Towel Rails), Showers, and Tapware for orders over $100, and a $5 discount on shipping for orders over $50